Terms

TERMS & CONDITIONS

This page is subject to change; please check back regularly

ORDERS & SHIPPING

All orders will ship within 4 weeks of order confirmation, unless otherwise indicated. Upfront payment is required for all purchases (including items on back-order or pre-order). Jill Golden business days are Monday – Friday, excluding weekends and major holidays.
$150+ orders are shipped at no charge via UPS Ground or USPS.  Orders under $150 are shipped via UPS Ground or USPS throughout the United States for a flat charge of $10, unless otherwise indicated. Please note, UPS does not deliver to P.O. boxes. Applicable sales tax will be applied for all purchases within New York State.
International shipping is provided through USPS for a $30 flat charge.  Any additional customs/duties charges are the responsibility of the receiver.
To expedite shipping or for any other questions regarding shipping, please contact us at hello@jillgolden.com.

RETURNS

Jill Golden accepts unused items in their original condition for return within 7 days of receipt of item. Jill Golden does not accept returns on any custom or sale items. Please email hello@jillgolden.com for a Return Authorization # before sending back the item.  Any items received without an issued RA# will not be accepted for return.  The customer is responsible for all return shipping costs and should send returns to:
Jill Golden
71 West 12th Street
New York, NY  10011

REPAIRS & PRODUCT CARE

Jill Golden will repair items purchased through jillgolden.com at no charge for up to 1 year following purchase (under all reasonable circumstances). For purchases older than 1 year, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Jill Golden piece. Please contact us at hello@jillgolden.com with specific repair request to determine whether repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
Jill Golden pieces are handmade with care in New York and slight variations may exist between pieces. As a result of the handmade nature pieces should be handled with care.
For gold and silver-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and store in a safe place. Protect jewelry from abrasive surfaces and harsh chemicals and please be mindful of wearing make-up near jewelry.